Claims Turn Around Time
• Surveyor deputed within 30 minutes of claim registration.
• Surveyor establishes contact with the customer/dealer within 2 hours of claim registration for vehicle inspection.
• Surveyor visits the Workshop/Spot for the assessment of loss within 4 hours of claim registration.
• Work order approval with confirmed liability given in 2 days after the day of inspection.
• Vehicle release order issued in maximum 2 days after repair and receipt of invoice from the dealer.
• The agreed claim amount paid to dealer/customer within 3 working days
Contact Details for Claim Intimation:
• Claim intimation & registration, call us at: 18001029222 (Toll Free exclusive for DFS/Mercedes-Benz)
• Send an e-mail to firstname.lastname@example.org
• Please obtain claim registration number (It is useful for future reference)